Different companies carry different brands for all kinds of reasons. In our particular industry if our products don’t work there are major consequences: deadlines aren’t met, events don’t come together, and projects don’t get finished.
A big part of renting heavy equipment is making sure that you’re renting from someone who keeps his/her inventory in good repair. But even more important than that is renting equipment from a brand which is high quality in the first place. There is a lot of truth to the old adage, “you get what you pay for.” That class, that quality, is how we feel about STIHL and we would like to take a few minutes today to tell you why we are proud to sell, repair, and rent out their equipment (and have been from the first day we opened our doors for business).
1. We service what we sell. As is the case with all STIHL dealers, if you buy from us, you can get service from us. And we stock many parts (or can get them for you) if you want to service or maintain your equipment yourself. You don’t have to worry about finding and developing a repair relationship apart from the place where you bought your equipment to start. STIHL doesn’t just offer their products to anyone. Each firm who wants to sell STIHL has to go through a screening process. You can have the confidence that whether you come to the Rental Center of Monticello or any other STIHL dealer, you’re going to get the convenience of service at the point of sale.
2. We are technical experts and are there to give you face-to-face customer service. We know that not every customer who comes to us is an expert on a particular machine or even heavy equipment in general. We can help everyone – from the novice to the expert – pick out the right equipment for his/her needs – be it for a long-term purchase a or a short-term rental. STIHL ensures that its dealers deliver this level of service and expertise. We won’t talk down to you or expect you to buy from us just because we’re talking. We love what we do and are happy to talk about our products and what they can do for you. Our most important value is listening to what you have to say so we can help you get the tool/equipment that will accomplish your task.
3. We stand behind our products through a tradition of providing the best. STIHL has been around since 1974 and while we can’t claim to have been around that long (we’ve been in business roughly half that time) we bring the same philosophy to work every day: offer the best products with competent and professional customer service so that people can TRUST in our products (and service). We know that this philosophy will keep people coming back and instead of getting a customer for a day we can develop a client for life.
We’re proud to be your STIHL dealer in Monticello, NY, and look forward to helping you with any sales, service, or rental needs you might have!